Case Management is the core of the Dynamics Customer Service module, enabling customer-centric, incident based services.  This feature rich offering allows you to configure the business process flow to streamline your current work flow. 

Cases are fully tracked and monitored throughout the entire life cycle, including all related communications.  Whether you require a portal for case intake, complex case routing rules, or just want to view caseloads in a real-time dashboards, Dynamics 365 can be configured to match your business.   

Real life case management applications, implemented by our team, include Municipal 311 services, omni-channel call centres, grant applications, claims, and complaints management systems.