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CASE

MANAGEMENT

 

MICROSOFT DYNAMICS® 365

ALL-IN-ONE TOOL

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Track all cases in a convenient platform

 

Record all notes and interactions

 

Update cases with ease and collaborate with colleagues

Create queues, and route cases to the right

channels

Create and track service level agreements (SLAs)

Utilize dashboards to manage and track performance

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SOLUTIONS

Case Management is the core of the Dynamics Customer Service module, enabling customer-centric, incident based services.  This feature rich offering allows you to configure the business process flow to streamline your current work flow. 

 

Cases are fully tracked and monitored throughout the entire life cycle, including all related communications.  Whether you require a portal for case intake, complex case routing rules, or just want to view caseloads in a real-time dashboards, Dynamics 365 can be configured to match your business.   

 

Real life case management applications, implemented by our team, include Municipal 311 services, omni-channel call centres, grant applications, claims, and complaints management systems.

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DASHBOARDS

  • USER FRIENDLY
  • CUSTOM TAILORED TO YOUR ORGANIZATION
  • EASILY ACCESSIBLE CASE LOG
  • ORGANIZE CASES BY PRIORITY
  • INCIDENT-BASED TRACKING
  • USEFUL IN HELP-DESK SCENARIOS
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OUR CLIENTS

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