MICROSOFT DYNAMICS® 365
Track all cases in a convenient platform
Record all notes and interactions
Update cases with ease and collaborate with colleagues
Create queues, and route cases to the right
Create and track service level agreements (SLAs)
Utilize dashboards to manage and track performance
Case Management is the core of the Dynamics Customer Service module, enabling customer-centric, incident based services. This feature rich offering allows you to configure the business process flow to streamline your current work flow.
Cases are fully tracked and monitored throughout the entire life cycle, including all related communications. Whether you require a portal for case intake, complex case routing rules, or just want to view caseloads in a real-time dashboards, Dynamics 365 can be configured to match your business.
Real life case management applications, implemented by our team, include Municipal 311 services, omni-channel call centres, grant applications, claims, and complaints management systems.
CUSTOM TAILORED TO YOUR ORGANIZATION
EASILY ACCESSIBLE CASE LOG
ORGANIZE CASES BY PRIORITY
USEFUL IN HELP-DESK SCENARIOS